My basement flooded out from a malfunctioning sump pump after a lengthy weekend of rain. Not fun to walk downstairs to a pool in your basement and feel helpless with what to do. I'm so glad I called Mike and team from SERVPRO Germantown. They were extremely understanding of our situation, worked quickly and diligently to extract the water from our basement all along keeping us update of their progress and estimated costs. They worked with our insurance company and handled all the red tape parts of this process that make things extremely uncomfortable and stressful. These guys were very professional from start to finish and I would highly recommend them to anyone that has a similar unfortunate situation like ours.

They were professional and were so kind. I was overwhelmed by their sympathy for my crisis/loss. The guys locked up my house when they left and sent me a text telling me they were done. I am very happy with the level of service I received.

The heavy rains caused the roof in my office to leak and rain inside my office! The guys came right over and helped remove my desk, cover my other items, and start drying it out! I can't thank them enough for how quickly they came to help.

Joe & TJ were professional and were so kind and I was overwhelmed by their sympathy for my loss

After a bad summer storm, our home had some leaks from the roof. SERVPRO came out quick to help us clean up the water. Great, prompt service.

The team at SERVPRO came to help fix my damage after the recent heavy storm. They were very helpful and did an excellent job.